Act 1: smile and warm greeting

Hello, my name is Taiwo, what is yours. Thank you for your presence here and helping us with this. We created a mobile app and would be happy to get your honest feedback/perspective on it. I ‘ll like to have a casual chat with you, then I’ll show you product that we are making and ask you a couple of questions. It isn’t a test on your knowledge, rather a test on the quality of the product. So, any confusion or problem you have, you can tell me so that we will do our best to fix it.

 

Act 2: Context Question

What kind of work do you do?

How is traveling going?

Do you like travelling?

Where do you enjoy travelling to?

Are you having issues with fully enjoying your travels?

What do you use to elevate those difficulties?

 

Act 3: Introduce the Prototype

Would you like to see the apps now?

It is just prototype, so if some parts that aren’t functional, I will tell you.

There are no right or wrong answers. Since I didn’t create it, I am just getting feedback on how the product operates, you can be blunt on what you think about it.

As we continue, please try to think aloud. Tell me what the process you are going through with the app, both thoughts and performance. Any confusion, difficulty and even enjoyment, please let me know.

 

Act 4: Tasks and Nudge

Let’s say you came across the Flight App on App store, what promoted you to install it?

What would you like check out first? why?

What you do think while looking at this page?

What are you looking at?

What would you choose?

What would you input?

What are you looking for now?

What do you think it will do?

What do you think this means?

 

 

Act 5: Quick debrief

What do you think of it?

What do you dislike about the app and what do you like about it?

If you were to improve the app, what parts would you make changes?

How can you see the app helping you at work presently?

 

Thank you so much for coming and assisting us today. Here is your gift car. See you later.